Below are the answers to a number of questions that I get asked all the time - I thought it would make it easier to have the answers nice and handy for you to see at a glance.

You’ll find questions/answers for my Design Services, Online Classes and General Questions below - just keep scrolling…

 

Website Design Questions, Answered

What do I need to provide you with in order to start the process?

I need you to complete my questionnaire and also bring some visuals into the mix ie. a Pinterest board, magazine images or photos etc. Once I’m fully clear and have a sound vision of what is required both practically and aesthetically, I can begin.

What is the timeframe from start to finish for creating my website?

From start to finish, the process will take a month, just as long as I receive all the text and photographic images that need to be added to the site at the beginning.

What happens if I’m not happy with my website?

I feel mutual communication and pre-launch preparation is essential to the success of this process. With this in mind, I provide an extensive questionnaire with the aim of helping me identify your branding and audience needs and if this doesn’t feel crystal clear, it means there are gaps that need working on before any work can be started. Your visual input (ie. photos, Pinterest board, magazine images etc) is also necessary and will work alongside the questionnaire. Finally, you know your business best and so this key information, needs to come from you.

Do you build online/ecommerce stores?

Yes, I do. Please go to website design for more info.

Do you ‘build’ websites from scratch?

No, I am not a developer but I can reach out to one if you have particular needs. I use Squarespace which includes both the design and build of your website with me, from start to finish.

Can you offer Aftercare for my site after completion?

Yes, I am happy to share a ‘hand over’ lesson so that you can feel fully confident with your beautiful new site!

How much does a site cost, how long will it take and do your fees include everything?

A website for up to five pages, will cost (at time of writing) £500/$500. The site will take up to one month to create (as long as I receive everything on time). My fees don’t include hosting your website via Squarespace, although I can offer a 20% discount of an annual fee for a first time account. For more detail on what is incorporated into a site, please visit the website design page.

Can you transfer a Wordpress site to Squarespace?

Yes I can (I did this for my site) but please be aware that the transfer isn’t always ‘clean’ and will require that you take some time to potentially readjust some images, blog posts and remove code etc. I can also help with the URL mapping.

Can you give my existing Squarespace website a ‘facelift’?

Yes, I’d love to help you and we can discuss your needs.

Can you help with my branding or logo?

I am not a branding specialist but I can provide illustration work for a logo or branding project. You would need to hand over the works to your graphic designer if it needs vectorising and/or to go to print.

Will my site be mobile friendly?

Yes, it will. All Squarespace 7 sites feature responsive design, which optimises your site for all mobile devices and browser sizes. This is especially important as Google now gives mobile-optimized sites higher priority.


Ecourse Launch Questions, Answered

What do I need to provide you with in order to start the process?

I need you to complete my questionnaire and provide me with any image, video and audio files. In addition, any ‘copy’ aka, your written content is also needed. We will have chatted over your requirements for your ‘classroom’ and what's important in order for your students to have the best experience possible. Once I have all your files, written content and a clear vision of what is required both practically and aesthetically, I can begin.

How soon can you start on my class/ecourse?

I like to work on each project individually, so, would perhaps need a couple of months notice but this might change (either way) depending upon my workload.

What happens after our initial free 30 minute conversation?

After chatting online, we’ll have a clear idea of whether we want to work with each other, that our styles are the right fit and that you have the necessary content for your special project. From there we’ll schedule another one hour call via Skype/FaceTime/Zoom and will go through your brief in more detail. After this call, I’ll send you a detailed proposal via email.

What do I need to have available before you can start on my ecourse?

Once a clear brief has been created and all the necessary files have been supplies, we can start. I will ask for a 50% payment to be made and then work can start.

Can you edit my video footage?

Yes and no. It really depends upon my work load at any given time. This would involve an additional cost and how much video there is to edit etc.

Do you have experience with creating and launching an ecourse hosted via Squarespace?

Yes, I’ve created eight so far (thanks Kerstin) and I’m very happy with the workaround.

How long will the set up, creation and then launch of my ecourse take and how much will it cost?

An Ecourse Launch Package includes everything you’ll need to launch a successful ecourse and starts at my introductory price of £600/$600. From start to finish, the project should take approximately 4-5 weeks and extra for any video editing.


Illustration Questions, Answered

What do I need to provide you with in order to start the process?

I need you to complete my questionnaire and also bring some visuals into the mix ie. a Pinterest board, magazine images or photos etc. Once I’m fully clear and have a sound vision of what is required for your brand, audience and needs, I can begin.

How do I decide upon an illustration style?

You need to have a clear idea of the purpose, your audience, your brand and from there we will talk about a style that is suitable for the outcome.

What happens after our initial call?

Once we have agreed upon the brief and you’ve paid your 50% deposit, I will create some ideas for you and from there, you’ll have the opportunity to choose the option that most fits your requirements.

How many reviews are included in with the fee?

I want you to be happy with your beautiful illustration and therefore will do my best to accommodate your input over two rounds of changes. Since we will have done extensive groundwork for the project initially, there shouldn’t be any need for additional changes.


Online Class Questions, Answered

I'd like to purchase an online class - once I pay for the class, how long will I have access to the lessons? 

We’re all busy and I understand that time is in short supply. You'll be happy to hear, that you will have lifetime access. This means that for as long as I own this website and am operating this business, you will have access to any content you have purchased.

How are payments handled? 

Your payment is securely handled by using either a credit card or Pay Pal.  Be assured that this is a secure connection and you will notice the lock icon in your browser - this shows that your information is safe and secure.   

Payment is shown in British Pounds (£) - do you accept other currencies such as Dollars/Euros?  

Yes!  Whichever currency you use, is automatically converted when you check out using either a debit card, credit card or PayPal.  If you'd like to check your current exchange rate, I've found this site to be useful. 

How do I access the class? 

You'll receive a purchase confirmation and another email with your personal login details for your class. Please note, some classes rely upon me personally sending you login details, so if this is the case, I will do my best to contact you asap (bearing in mind different time zones etc).

What if I need help or want to share my work after purchasing one of your online classes?   

If you have a question or need any help, please contact me. If you want to share work you have created via one of my classes, please give me credit.

Do you offer refunds?  

I'm sorry but refunds are not available for online classes. 

Can I download the videos from your classes?

Most lessons are downloadable but not all. Please refer to the particular class you are taking.


General Questions, Answered

Participants enjoying a workshop that I was teaching

Participants enjoying a workshop that I was teaching

Can I buy artwork from you directly?

Yes, you totally can.  Just let me know which piece you are interested in and I can easily create a PayPal invoice to send directly to your email box where you can then select the payment method you wish to use within your PayPal account.  In addition, I have my own online shop on this site, as well as an Etsy shop which has up-to-date artwork and classes at all times.

Can you meet in person regarding Design work?

Yes, if you live in close proximity to Harrogate, North Yorkshire, UK, I can meet you in person as time allows.

My husband, Robert and me from a few years ago

My husband, Robert and me from a few years ago

Do you take on commissioned work?

I certainly do!  I love working on commissions.  Just get in touch via my Contact Form.  Please include some details of what you have in mind and we'll sort something out.

Can I use one of your images for a self-published book, cd cover or something else?

Yes, I’m always thrilled to work with individuals or micro businesses - just get in touch and let's chat!  I'm all for supporting and encouraging small businesses! :)

Do you license your work?

Yes, I have many pieces of artwork that are currently being used for licensing purposes worldwide.  Thus far, my work has been used for wall art, bedding, vintage decorated trunks and shower curtains.  If you are interested in any licensing opportunities, please (you guessed it!) get in touch.

I notice you take lots of photographs around 'n' about where you live - where are you located in the UK?

We live in a small rural village near Harrogate, North Yorkshire - nestled in the heart of the Yorkshire Dales in an area of Outstanding Natural Beauty (AONB).  I love to use my iphone for convenience and my Nikon when I'm doing some 'serious' photography.

My three sons - (now not so little by any means…)

My three sons - (now not so little by any means…)

Do you offer workshops?

I have done in the past but don’t have any plans at the moment. Here are previous workshops that I’ve offered. However, If you have something in mind, either that I would need to travel for (or locally) and there would be enough participants ie. 6+, please get in touch.

Can I have a 'guest post' slot on your blog please?

Sure, if you think your content would be a good fit with me,  just let me know what you'd like to share with the world.

Are you interested in collaborations, writing guest blog posts, podcast interviews etc.?

Yes, please!  Send me any ideas via my Contact Form and let's chat. :)

Do you offer 'sponsorship slots' on your blog?

Yes, I have done this in the past but not for a while now.  However, if your site is similar in nature to mine and you would like to exchange 'badges' for an agreed period of time for free, that would be fantastic.  Get in touch and let's see if we make a good fit! ;)

Nourish - mixed media collage from my  HeadsUp  series

Nourish - mixed media collage from my HeadsUp series

What are your favourite artist supplies?

As a matter of fact, I’ve written about this here: favourite artist supplies

Do you have a Newsletter that I can subscribe to?

Yes, it's called Heart Letters and here is the link. Expect between 1-2 emails per month, with resources for creatives and small business owners, together with my personal stories as a mid-life woman, juggling family and earning my living as a solopreneur.

Secret - mixed media collage from my  Heads Up  series

Secret - mixed media collage from my Heads Up series

How are payments handled for your offerings? 

Your payment is securely handled by using either a credit card or Pay Pal.  Be assured that this is a secure connection and you will notice the lock icon in your browser - this shows that your information is safe and secure.   

Payment is shown in British Pounds (£) - do you accept other currencies such as Dollars/Euros?  

Yes!  Whichever currency you use, is automatically converted when you check out using either a debit card, credit card or PayPal.  If you'd like to check your current exchange rate, I've found this site to be useful. 

Do you offer refunds?  

I'm sorry but refunds are not available for online classes. 

Do you give local talks?

Yes, I would be willing to give a talk within a 20 mile radius of where I live. I’d love to share my testimony, how I rediscovered art after having recovered from depression and then fast-forward to today and the reality of having an online business, a busy family life, two sons with high functioning autism and the realities of this whilst living in a fast paced world. Please get in touch.

Do you offer retreats?

I would love to host a retreat! I don’t have a retreat organised at the moment but I do have a beautiful hotel venue available near where I live and I would also consider either travelling within the UK or abroad. Please contact me to discuss.


Any Other Questions? Ask away…

 
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